iVision can only accept returns if the lenses are found to be factory defective. We cannot replace your contact lenses if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted to your Eye Specialist.
The return procedure can only be applied on quarterly contact lenses.
Defective lenses must be returned before we can exchange them and may only be exchanged for the exact the same lens model, color and prescription.
In the case that you receive defective lenses, you must proceed, as follows:
- Contact iVision Customer Service Department by logging into your account and submit a ticket with seven business days from the receipt of your shipment.
- Return the defective lenses to iVision, including everything that came in the package with your shipment such as the box, blister and labels.
- If you have opened the blisters, place the lenses in a lens case with the contact lens solution and return them to us with the box and include the opened blisters.
- Returning defective lenses must be within seven business days from the time that the customer initially contacted iVision’s Customer Service to report the defect.
If you do not follow the instructions above, WE WILL NOT be able to replace your lenses or issue a refund.
The Manufacturer, Unicon, will examine each lens and check them for protein deposits which indicated whether the lens was used. If there is a scratch or tear on the lens and it was used, the Manufacturer may not replace the lens.
You are requested to inspect the lenses before wearing them as advised in the instruction leaflet sent with the order. Please follow all instructions in the leaflet on how to clean your lenses before using them.
Shipping charges for returns of defective lenses will be carried by the customer.