GENERAL INFORMATION

WHAT IS IVISION?

iVision is a luxury brand of color contact lenses. iVision lenses are manufactured by the Taiwanese company, Unicon. The lens design is patented and the brand is registered worldwide.

WHAT IS IVISIONPH.COM?

iVisionPH.com is an exclusive, Philippine nationwide, online store.

WHO CAN ORDER FROM IVISIONPH.COM?

Customers who have had a proper eye check and know they can tolerate contact lenses are welcome to buy from our site.

U.S residents, please note that the American Food and Drug Administration (FDA) requires that all contact lenses (including both Plano (Zero Grade) and power) are sold only on the prescription of a licensed practitioner.

Customers residing outside of the United States who order prescription lenses must also submit their contact lens prescription once a year when ordering.

If you reside outside of the United States and do not require prescription lenses, you will still need to confirm that you have visited an Eye Care Specialist and he or she has approved your use of contact lenses.

For instructions on how to order, please click on the following link: how to order

DO YOU HAVE ANY LOCAL STORES WHERE I CAN PURCHASE IVISION LENSES?

We have one official distributor located in Puregold QI Central. BEWARE OF FAKE IVISION CONTACT LENSES.

WHAT YOU SHOULD KNOW BEFORE BUYING

HOW DO I ORDER IVISION LENSES?

For instructions on how to order, please click on the following link: how to order

DO YOU HAVE ANY LOCAL STORES WHERE I CAN PURCHASE IVISION LENSES?

We have one official distributor located in Puregold QI Central. BEWARE OF FAKE IVISION CONTACT LENSES.

ARE IVISION LENSES ONLY COSMETIC, OR CAN THEY BE ORDERED WITH A PRESCRIPTION?

iVision lenses are produced for those who only want to change the color of their iris, as well as for those who have acuity problems, such as myopia (nearsightedness), hyperopia (farsightedness) and astigmatism. Please consult with your Eye Care Specialist prior to determine whether you need prescription lenses or not.

Plano lenses are lenses with power 0.00, for those customers with 20/20 acuity vision, who only want to change the color of their iris.

Power lenses are for customers with myopia (negative powers) or hyperopia (positive powers).

Toric lenses are for customers with astigmatism. These orders must be specially produced for a customer after ordering (custom made on preorder).

ARE IVISION LENSES CERTIFIED?

iVision lenses have obtained the following certifications:

FDA Taiwan

FDA South Korea

FDA Philippines

Other local countries approvals

HOW DO I ATTACH MY PRESCRIPTION?

Customers can either upload their prescription during the registration process or by logging into their account afterward or sending it via social media. Prescriptions must be issued from a licensed practitioner and include the eye doctor’s contact information, the customer’s name, valid expiry date and the parameters of the customers’ eyes.

HOW MANY COLORS ARE AVAILABLE?

We have 12 colors in total.

As the color blends with your natural eye color, we recommend you visit our BEFORE AND AFTER section prior to purchasing.

 

WHAT RANGE OF PRESCRIPTIONS ARE AVAILABLE?

Quarterly lenses

All our quarterly lenses are available with or without correction.

Spherical powers are available from -13.00 to +6.00.

Plano (power: 0.00)

Myopia lenses (nearsightedness) from -0.50 to -13.00

Hyperopia lenses (farsightedness) from +0.50 up to +6.00.

 

WHAT MATERIAL ARE IVISION LENSES?

iVision lenses are made from Polymacon (38% water content) or Hioxifilcon D (54% water content).

 

ARE IVISION LENSES ONE SIZE FITS ALL?

Contact lenses are not one size fits all.

It is essential to check with your Eye Care Specialist whether these parameters are suitable for your eyes before purchasing the lenses (these parameters cannot be changed).

Collections Diameter    

Base Curve

12 iVision Contact Lenses 14.5 mm 8.7 mm

 

WHAT IF I HAVE DIFFERENT POWERS FOR EACH OF MY EYES IN MY PRESCRIPTION?

If you have different parameters for each eye in your prescription, you will need to order two boxes. One with your left eye correction and the second with your right eye correction. Please deselect the box “Same RX for both eyes?” to be able to select both corrections. Unfortunately, we cannot open the original packaging and mix your prescriptions.

 

I HAVE ASTIGMATISM, CAN I ORDER IVISION LENSES?

iVision toric lenses are currently unavailable.

 

WHAT IS INCLUDED IN EACH BOX OF IVISION LENSES?

Each box of quarterly disposable lenses contains two lenses of the same power and color, stored in separate blisters with a sterile saline solution.

Each box of monthly disposable lenses contains two lenses of the same power and color, stored in separate blisters with a sterile saline solution.

Lenses are also accompanied by a color guide and correct usage information

 

WHERE CAN I PURCHASE A IVISION LENS CASE?

Quarterly disposable lens orders are shipped with a free iVision lens case.

 

CAN I PURCHASE IVISION CONTACT LENS SOLUTION?

iVision does sell contact lenses solution.

You can also use any kind of all-in-one solution for soft contact lenses. Please choose well as contact lens solutions can also determinate the comfort of the lens.

HOW MUCH DO IVISION LENSES COST?

The price of each pair of iVision contact lens is PHP495

Please note that an additional PHP5 is added for product insurance of the delivery.

WHAT PAYMENT METHODS DO YOU ACCEPT?

iVisionPH.com accepts payment either by credit card, debit card or cash on delivery.

Accepted cards are Visa, MasterCard, Maestro, Discover, and American Express.

If you would like to pay either by debit card, please click on the link to pay via credit card and enter the appropriate card details.

I CANNOT DECIDE WHICH COLOR(S) TO PURCHASE, CAN I RECEIVE A FREE SAMPLE(S) TO TEST THE LENSES PRIOR TO PURCHASING?

Unfortunately, we do not provide free samples.

The best advice we can offer you is to please check out our Instagram page. There you can look for pictures of real customers with a similar eye color to yours and check out their before and after pictures prior to purchasing.

HOW LONG CAN I WEAR IVISION LENSES?

The collections stated below are quarterly disposable lenses. You can wear them for nine months, daily, from the time the blister is opened. It is recommended that they are disposed of after the nine-month period.

All unopened iVision lenses sealed in the blister with saline solution have a shelf life of five years from the time of their original production date. The exact expiration date is printed on the back of the packaging.

If the customer only wears the quarterly lenses on a few occasions during the nine-month time period, the lenses may last longer, but it is still recommended that they are disposed of after the three month period to avoid the risk of contracting ulcerous keratitis.

 

CAN I SLEEP WITH IVISION LENSES?

No, it is not advisable to sleep with any kind of contact lenses. Your eyes must rest during sleep. Please remove your iVision lenses before sleeping and put them in some lens solution or dispose of.

ALL ABOUT SHIPPING

TO WHICH COUNTRIES DOES IVISIONPH.COM DELIVER?

iVisionPH.com ships locally in the Philippines.

HOW MUCH DOES SHIPPING COST?

iVision.com offers two shipping methods:

Registered Mail

Cash on Delivery

IS A SIGNATURE REQUIRED FOR ALL DELIVERIES?

Yes, if no authorized recipient is available to sign for the parcel, a notice will be left and the parcel held at their local post office for a limited time, awaiting collection.

If you do not receive a notification, you can still go to your local post office and claim the parcel by quoting its tracking code.

WHAT IS THE DISPATCH TIME FOR THE DATE OF MY ORDER?

All Plano and Graded lenses are dispatched within five to seven business days.

Dispatch days are Monday through Friday and do not include weekends and public holidays. We cannot offer any guarantee and the dispatch time indicated is approximate.

HOW LONG BEFORE I RECEIVE MY LENS ORDER?

Delivery times will vary depending on your location. After a parcel has been dispatched, the average delivery time with Registered Mail is:

7-15 business days

Please note delivery times are APPROXIMATE and not exact.

HOW CAN I TRACE MY SHIPMENT?

Parcels sent as registered mail must be initially tracked via Check Me Out Tracker.

Important note: the tracking code remains the same throughout the journey.

WHAT IF MY PARCEL IS RETURNED TO IVISION HEADQUARTERS?

IVISION will notify customers via email if a parcel has been returned to our headquarters in Manila (might take many weeks before your parcel returns back), informing them of their reshipping options.

If a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, or the item is unclaimed, the Purchaser agrees to pay PHP250(with express shipping) to iVisionph.com for reshipping and repacking (iVisionph.com agrees to cover the shipping charge only once – full reimbursement is not permitted).

In the event that a parcel is returned to our headquarters and the customer requests a refund, the customer is responsible the initial shipping and handling fees of PHP250 or PHP200 depending on the shipping method initially selected.

FOR WHAT REASON WOULD A SHIPMENT BE RETURNED TO IVISIONPH.COM?

A parcel may be returned for the following reasons:

The recipient’s address is unknown.

The receiver’s name is not stated on the mailbox.

The delivery address supplied at the time of ordering was incorrect.

No authorized recipient was available to sign for the parcel and the customer did not collect their goods from their post office in the allotted time.

Another reason that is out of our responsibility.

AFTER ORDERING INFORMATION

I HAVE DIFFICULTY LOGGING INTO MY IVISION ACCOUNT, WHAT CAN I DO?

Please visit the LOGIN page and use the ‘Forgot Your Password’ facility to automatically generate an email to you with your new password.

WHAT IF I NEED SOME INFORMATION ABOUT MY ORDER?

Simply log into your iVision account and under your ‘My Account Dashboard’ will appear a complete list of recent orders. From here it is possible to check whether the order has been dispatched and if tracking code is available.

THERE IS AN ERROR WITH THE DELIVERY ADDRESS I PROVIDED, CAN I UPDATE THE DELIVERY ADDRESS OF AN EXISTING ORDER?

You must log into your iVision account and inform Support via Facebook Messenger requesting to cancel and refund your order as the delivery address cannot be changed. However, once a parcel has been dispatched from iVisions’ warehouse it is no longer possible to cancel your order.

I’VE ALREADY PLACED MY ORDER BUT NOW I WANT TO CHANGE THE COLOR AND/OR PRESCRIPTION, IS THAT POSSIBLE?

You can log into your iVision account and Support via Facebook Messenger requesting to cancel and refund your order as the parameters cannot be changed once submitted.

I LOST MY DISPATCH CONFIRMATION EMAIL, WHERE CAN I FIND MY TRACKING CODE?

Once your order has been shipped, you will receive a confirmation email which includes your tracking number as proof the consignment was sent. It is necessary to wait a few days before tracking your order as all data must be uploaded by the postal system.

If you have lost this code, simply log into your iVision account and click on the relevant order to view its tracking code or message support via Facebook Messenger.

THE ONLINE TRACKING INFORMATION FOR MY ORDER INDICATES THERE IS A PROBLEM WITH THE DELIVERY OF MY PARCEL, WHAT CAN I DO?

Please ensure that you have checked the parcel’s tracking code status on Check Me Out Tracker. As per our terms and conditions, Purchasers agree to track their own orders.

Also please check that your local postal service has not left a notice to say they attempted a delivery or message support via Facebook Messenger.

MY PARCEL ARRIVED IN THE POST BUT DOES NOT MATCH WHAT I HAVE ORDERED, WHAT CAN I DO?

Please contact us within seven days from the receipt of your shipment, by logging into your iVision account and or message support via Facebook Messenger to say that you have received an incorrect order and supply photographic evidence of the receiver.

A customer service representative will then respond to your query as soon as possible.

CAN I SLEEP WITH IVISION LENSES?

No, it is not advisable to sleep with any kind of contact lenses. Your eyes must rest during sleep. Please remove your iVision lenses before sleeping and put them in a lens case submerged in lens solution.

THE LENSES ARE MOVING ON MY CORNEA, WHAT CAN I DO?

Please ensure that the lenses are not inside-out, as this is one of the most common causes of movement on the eye. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying.

THE LENSES SEEM TOO BIG OR TOO SMALL FOR ME, WHAT COULD BE THE CAUSE?

There two possibilities why the lenses seem too big or too small. Firstly, the lenses may have become inverted and are not sitting correctly on your eye. This can be resolved by flipping them inside-out and giving them a good wash before reapplying.

Another possibility is that the parameters of the iVision lenses are not suitable for your eyes and you require a different diameter and or base curve. Unfortunately, we cannot replace the lens or issue a refund if the parameters you have ordered are not suitable for your eyes (as per our terms and conditions).

I WOULD LIKE TO EXCHANGE MY LENSES BECAUSE I WANTED TO ORDER A DIFFERENT COLOR OR CORRECTION, HOW CAN I DO THIS?

It is possible to return any unopened boxes for an exchange. You can log into your iVision account or message support via Facebook Messenger requesting our return procedures. Please note this requires the Purchaser to pay to have the lenses returned to our headquarters in the Philippines, as well as a standard re-shipping fee, depending on chosen shipping method.

If the lenses box has been opened, the product cannot be exchanged or refunded.

Exchanges will only be accepted on orders received by the customer within the previous 30 days.

I AM EXPERIENCING DISCOMFORT WHILE WEARING THE LENSES, WHAT CAN I DO?

Please ensure that you have washed the lens properly and check that they are not inside-out, as these are the most common causes of discomfort. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying. You can use any kind of all-in-one solution with your lenses.

THERE IS A DEFECT WITH THE LENSES, WHAT ARE YOUR RETURN PROCEDURES?

We sincerely apologize in the unfortunate event that you received factory defective lenses.

Please note we will exchange factory defective lenses free of charge. As per our terms and conditions, defective contact lenses may only be exchanged for the exact same lens model, color and prescription.

Customer must log into your iVision account or message support via Facebook Messenger within 7 business days of receiving the parcel to state that there is a defect with the lenses you received. A customer service representative will then provide you with our return procedures.

Please note the costs of returning the goods to us will be paid by the Purchaser.

MARKETING AND PROMOTIONS

DO YOU SUPPLY COUPON DISCOUNTS?

iVision occasionally offers discounts for special promotions or occasions.

WHEN WILL BE YOUR NEXT PROMOTION?

Please keep an eye on our various social media sites (Instagram and Facebook) for information on future promotions as it becomes available.

I’M AN OPTICIAN OR OPTOMETRIST WITH A SHOP AND I WANT TO SELL IVISION CONTACT LENSES. WHAT SHOULD I DO?

If you are interested in selling iVision contact lenses, please contact [email protected].

I’M A DISTRIBUTOR OF CONTACT LENSES AND I’M INTERESTED IN DISTRIBUTING IVISION IN MY COUNTRY, WHAT SHOULD I DO?

Kindly contact us at [email protected] and provide an electronic copy of your business profile.

I’M A BLOGGER WITH A YOUTUBE CHANNEL OR OTHER SOCIAL MEDIA NETWORKS AND I’D LIKE TO REVIEW IVISION LENSES, WHAT SHOULD I DO?

Kindly contact the Marketing Department of IVISION by emailing [email protected].

IMPORTANT NOTE: these email addresses are for business inquiries only. General inquiries will not be answered via email. General inquiries must be submitted via or message support via Facebook Messenger.